POLICIES

EXCHANGE, REFUND & CANCELATION POLICY

ORDER CANCELLATION AND REFUND POLICY

For Make to Order Purchase
Your can cancel your order within 24 hours of purchase without any deduction and we will refund your amount to your given bank account. After 24 hours of the purchase if the order is cancelled then the paid advance amount will not be refunded.
For Ready to Wear Purchase.
Your can cancel your order within 24 hours of purchase. There will be cancellation charges i.e. 10% of the paid amount; the rest of the amount will be credited to the original method of payment. Please allow time for the credit to appear in your account.
However, after this time period no refunds are offered.
To cancel your order please email at silhouettestudiopk@gmail.com or WhatsApp at 03310397865 / 03154204981

EXCHANGES

- Products cannot be exchanged at our retail locations.
- We offer exchanges only if the product delivered is faulty or not according to the details provided.
- No exchanges or cancellation on sale items unless we deliver the incorrect order.
- Please contact customer care by emailing at silhouettestudiopk@gmail.com or WhatsApp at 03310397865 / 03154204981. Please provide your order number.
- Once received, the customer care team will get back to you.

MADE -TO-ORDER POLICY
- 50% advance is required to process the formal wear orders and full 100% payment is required to process the Ready to Wear orders.
- Advance against any bridal/formal order is non-refundable.
- No changes in the design/colour/measurements will be possible after 24 hours of placing the order.
- Full payment is required before the delivery of the article.
- Management reserves the right to cancel any order.
- International shipment will be charged according to the weight of the article

Personal Data

We take full responsibility for all the personal data (such as your name, address, email address, phone number, date of birth and financial or credit card information) that you share with us, that we obtain when you subscribe to our newsletter or when you create a personal profile.

Location Usage for Currency calculation

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.